Got a question? No problem. If you need help or advice with a product please contact us and we’ll be happy to help. Alternatively, you can email us at firstname.lastname@example.org.
Below are some of are common questions:
Once you have placed your order, you will receive an automated ‘order confirmation’ email, which will include all of the items that you have ordered. If you cannot find an email confirmation, please check your Spam and Junk folders. If not, please contact us and we will be able to find your order and get back to you.
We advise that you double check and make sure that the address details you have provided are up-to-date.
Sorry, we no longer provide shipping to destinations outside the United Kingdom due to increased costs.
Courier Economy Parcel (Free) 3 -6 days*
Courier Express Parcel 2-3 days*
Courier Tracked for Large Orders over 2kgs 2-5 days*
*Not including weekends and public holidays.
If you are not 100% satisfied with your purchase, you may return your order for a full refund or a replacement.
You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
The address for all returns is:
Snake Brand UK,
112 Prince Rupert Drive,
We advise to use some form of tracking or proof of postage, parcels returned via your own method are your responsibility until we receive them.
Authorised re-sellers in the United Kingdom can take advantage of our wholesale trade rates with a fast shipping service from our warehouse in Merseyside.